What ICS Voice Offers

Communications For The Modern Business

ICS Voice service offers high quality IP based telephony with reliable enterprise class features along with other core services that can be combined into a Unified Communications platform that will revolutionize the way your business operates.

Customization

Tell us how you want our phone system to work or let us guide you through the process of deciding what is most efficient for your company. With our large list of customizable features we know we can provide what you are looking for in a telephone system.

Scalable

Start with a few phones and add more as you grow. With our phone solution you are not limited to the number of phones you can add. You can even add multiple business locations together and they will be interconnected so you can dial between locations with the press of a button.

Easy User Experience

With our hands on training experience and easy to use phones our goal is to get you up and running quickly and smoothly on our phone service. We make sure you know how to use our phone system to make your company more efficient and productive while reducing headaches.

Always Connected

Forward calls from your desk phone to your cell phone. Check your office voicemail right from your email inbox on the go. Enjoy the features of your ICS Voice system while out of the office.

ICS Voice Has All The Features Your Business Needs

ICS Voice solutions increase productivity with advanced features such as voicemail-to-email, cell phone integration, custom IVRs, and call groups.

Our VOIP solutions bring an unmatched level of simplicity, reliability, and cost-effectiveness to your business communications.

Caller ID

See who’s calling and Blacklist callers.

Music On Hold

Customize what your callers hear when on hold.

Day and Night Modes

Route calls based on your business hours.

Find Me / Follow Me

Send calls to a cell phone when you are away from your desk.

BLF Notifications

See what extensions are available or on a call.

Call Parking

Place calls on hold and pick them up on another phone.

Personalized Voicemail

Per user voicemail accounts with customizable recordings.

Conference Calling

Easily initiate n-way conference calls.

Auto Attendant

Route calls to different departments or voicemail boxes via interactive menus.

Perfect For Call Centers

ICS Voice offers features needed for an organization to effectively start and manage inbound or outbound call campaigns. Features include unlimited ACD Queues, unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone (optional add-on), Call Center software, and many more.

Unified Communications

ICS Voice service can seamlessly integrate many widely used business communication methods and services over a wide range of devices, producing more efficient and productive business communications.

Real-Time

High Quality Voice & Video, Conferencing, Presence and Mobility

Messaging

Voice Mail, Email, Faxing, SMS, Instant Messaging and File Sharing

Integration

Desktop, Mobile, Outlook, Exchange, CRMs (Salesforce, Dynamics, more)

Hosted PBX

ICS Voice Hosted PBX eliminates the need to purchase and maintain expensive phone systems. You get the big business benefits of leading edge VoIP technology, automatically upgraded as technology changes, without the headache and expense of hiring technicians to service it. In addition, the ICS Voice Hosted PBX provides ongoing savings.

Ideal for small and medium-sized businesses, our Hosted PBX solution brings an unmatched level of simplicity, reliability, and cost-effectiveness to your business communications.

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On-Premise PBX

Our fully featured on-premise appliance version of our Infinity Hosted PBX service for large or high volume installations. A single appliance installation can provide service to multiple remote locations.

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Flexible & Affordable Options

ICS Voice Services are entirely customizable and scalable. We offer monthly hosted options as well as an on-premise PBX solution that will be just the right fit for your business.

Accessories for your ICS Voice Solution

ICS Voice is a supplier for top quality phones, networking equipment, analog gateways, intercom systems, conferencing equipment, headsets, and more.

Headsets

Go hands-free

Wireless

Portable Long Range Wireless

Conference Phones

Voice/Video Conference Systems

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Fax Solutions

eFax, FaxToEmail, VoIP Adapters

Paging

Business Paging Systems

Analog/IP Adapters

Convert Between Analog/IP

Call us today at 1.616.846.4065

ICS Voice is committed to delivering the most complete and customer-focused experience.

Get in touch with us

Our office hours are from 9 AM to 6 PM EST Monday through Friday. We look forward to speaking with you.

Address: 6470 Grand Haven Rd, Norton Shores, MI 49441
Phone: 1.616.846.4065
Phone: 1.616.844.0245
Email: sales@icsdata.com